Posts Tagged 'kpo services'

Explaining the Cultural Transformations of Service Industry

The outsourcing industry is regarded as one of the highest earning sectors that build the economy of that respective country to better heights. Thought it is a great success in the economic history the presence of cultural differences has stepped as an obstacle for the KPO industries to perform better. Numerous debates and discussion have ben continues till this date about the remedies that can solve these integral factors.

Today, BPO and KPO services are outsourced across the globe that can exhibit the communication skills along with the skills. As outsourcing can be possible in any geographical area, it can never be assumed that the cultural similarities will be same. The way of speaking, human knowledge, working outlines, beliefs, values and practices will be definitely different from others. All these variations in the cultural of that nation can bring some complexities while undertaking any foreign project. In addition, the organizational procedures and normal interactive patterns also differ from various countries.

If we take the example of U.S, we notice that the developed countries follow an informal work culture and an arrogant style of communication. A KPO service provider working in that country can easily understand the daily aspects, but what if the work has to be done by an Indian KPO? For Indians, communication is all about respecting a culture and would definitely follow a custom that is full of etiquettes. One more important aspect is the amalgamation of the professional and personal life in the work habit. This is a major problem that affects the outsourcing industries related to KPO services.

So, how can we eliminate these cultural barriers?

Solving of the cultural differences can be solved by two ways simply by stopping these cultural barriers to enter the industries dealing with outsourcing projects. The promotional initiatives of the companies should integrate some special training programs through which the staffs of a third party can be explained about the culture of that nation for whom they are working. Allow the manpower to practice the human behavior with the help of interactive sessions organized to achieve this purpose. It is advisable for the outsourcing industries to keep sidewise your judgments and prejudices. Only after that you can attempt to admit the offerings of the other culture. You have to work conferring to your work nation, also make an endeavor to respect their cultures. That is why it is said that you have to love that nation so that you can act like a citizen of that country.

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KPO Services Advantages for Business

KPO services advantage for BusinessOutsourcing financial research, business intelligence and retail market analysis are the key objectives of Knowledge Process Outsourcing or KPO. Here work is primarily based on information with outsourcing to save costs. This has taken the tasks performed by companies to a more advanced and higher level service to resolve complex problems. However, in comparison the target=”_new” rel=”nofollow” Business Process Outsourcing Industry is still providing services for simple works like data entry, bookkeeping, data merging and more.

At present, the market analysis depicts that the share for KPO is about -3 billion and is expected to rise substantially to 10-12 billion by 2011. KPO provides services in many areas which include analytical services, pharmaceuticals, biotechnology and market research. A majority of the KPO service providing companies are located in India, Israel, China and Russia with expertise and skills in the field.

KPO Services:-

• Business and Market Research

• Pharmaceuticals and biotechnology

• Engineering design and development

• Animation and Design

• Medical Services

• Data Analytics

• Educational services

• Training and Consultancy

• Legal solutions

• Writing & Content Development

• Intellectual Property (IP) Research

• Network Management

• e-Marketing

• Retail Industry Benefits Of KPO

KPO companies emphasize on such employees that in-depth knowledge and have expertise in certain areas of the work. Most customers prefer focusing on specific services rather than those who provide a variety of IT, BPO and KPO services. Hence, it is important for KPO companies to develop skills in a particular area of work and specialize on it.

When using business Outsourcing services the primary advantage is a marked reduction in the costs. Over 40-60 percent expenses are reduced with outsourcing services which is quite a significant amount in the long term. KPO brings in several opportunities for a business to grow and expand in a short time. With strategic planning and skills workforce, a KPO team offers research and advice which allow small business services to rise in their industrial sector. They specialize in the field of work and are beneficial in providing innovative ideas for businesses to incur profit while promoting their products significantly.

KPO services allow interaction with some of the best brains in the field without necessarily having to hire them permanently. Businesses often do not obtain the desired expertise and skills in a particular job which can be resolved by incorporating KPO services with easier access to quality intellectuals. A good KPO service provider might be able to offer fast delivery for different modes like offshore and onshore. KPO allows organizations to come closer together and create a global business community.


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