Archive for July, 2011

The Call Center Attire- An Interesting Subject for Youth

call center attire, what you should wear in a call centerThe first day in an office is always a great nostalgia for most of us. Arranging the documents, little nervousness of reaching late, dress, etc. are some of the common ailments that hit our brain. Especially, the matter of dressing is the most important of all. Call center life is a little different from other corporate affairs.

The dressing style is a great matter of discussion in the call centers. But the dressing style can differ with various designations and work profile. The calling profile for instance is a department that I considered to be the most flexible. You will have a varied perspective after looking at the most casual dresses worn by your team members. A feeling might come as if the employers are attending a party or any social function on regular basis.

So, you next search is – What to wear? Relax, if you are a man then it is very simple to understand. Gents are usually confined to some limitations as they cannot experiment more with their daily dress code. As a matter of fact, the professional environment suits best with a dress that makes you comfortable to sit and stand. Wearing a formal shirt and a trouser is one of the most common dress code in this universe. But apart from this your wardrobe may contain some clothes that can be beautifully amalgamated with the profession you are into.

To highlight a smart look in your floor, a man can wear sneakers or rubber shoes with denim jeans. This combination would look better with a shirt or some polo t-shirt. The hairstyle also matters a lot in building a better personality. As the working environment is comparatively flexible that other corporate firm, the men can also try some khakis with a blend of full-sleeve shirts.

Ladies have something more to define in this aspect. Starting from wearing some smart formal, a lady in a call center floor is much more comfortable working in a pair of jeans/skirts/corduroy with some smart tops. A little make-up and some accessories always make a dress looks elegant and attractive.

Dressing in an urban outfit is also a very common dress code as they do not have to interact much of the clients. But the people in the management are usually seen with some dresses that are purely common with the daily lifestyle of corporate life.

Your dress defines your personality to a maximum level has the power to pull the interests of other people as well. Contact centers like Call Centers India follows a corporate etiquette that provides a complete flexibility to exhibit their professionalism for a better tomorrow.

Modernization Odor in Business Thru Call Center Outsourcing

modern business by call center outsourcingEverything in the present world needs an innovative concept so that the specialty is always appreciated by a community that is related to your specialization. Today’s business is purely based on a formula that has to rule customer’s mind at any condition. Therefore, to meet this demand, business establishments across the world have started Call Center Outsourcing in order to meet the requirements of the customer and help them achieve their demands in a better and convenient manner. The outsourcing business is not only helping the business organizations to have a better assistance in the customer support theory but also to build a foundation that determines their business for a prosperous future.

The most important phase in the outsourcing business is seen with the induction of modernization of the classic concepts with a fresh outlook to archive company targets within a stimulated time-frame. With the utmost utilization of the company resources, the outsourcing firms have been successfully powering the companies to increase their sales along with a perfect streamlining of the operations at all the levels. In addition, the track upon the financial implications has also been under control for various companies.

Call center industry is one sector that is mostly seen in outsourcing their work process to third parties. It is primarily because these companies have all the resources that help a contact center to implement their modern technology in such a manner that the effort is minimal and the results are better. Technologies specifically invented for the call center services have been well optimized by these outsourcing companies and has set an innovative strategy to pull customers directly to the business establishment. Some of these technologies include:

· VOIP (voice over internet protocol)

· IVR (interactive voice response)

· ACD (automatic call distribution)

These terms may be very new to some of us, but the truth is that these technologies are already a part of many such companies that offer outsourcing solutions. Just ensure that the company that you want to outsource is well accustomed with the CRM resources and their application areas. Price is also one of the factor that forces the business firms to outsource the needs.

The attributes of these outsourcing companies are well defined and firms that hire them are always benefited with the expertise and their masters over the modern art of targeting customers. Most of the call center outsourcing firms are well organized and are well trained to perform their duties in such a manner that customer hardly know that they are being represented by a third party behind the screen. Knowing a technology is not only the bottom line, but the most important of all is to have the appropriate knowledge of the intricate applications that redefines the hardcore business, ahead of the business players in the existing market.

Top 4 Factors to Choose Among Call Center Companies

four factors to know while choosing call center companyThere are several factors that you need to keep in mind before choosing your BPO partner among the call center companies that are in the fray. These factors are important in their individual sense and also in tandem. The hiring of call center services involves a lot of money. Business firms have to be careful about the call center that they are getting onboard. The wrong partnership will lead to not just a loss of money and resources, but also a bad reputation for the client company and the brand of product/service that it is trying to sell. Here are some important features that a BPO service unit should have before it qualifies as a reliable business process outsourcing partner.

1. Work Experience:  This one is the numero uno factor on which call center companies must be shortlisted. The amount of BPO work that the call center has done in the past is a good sign of what it is capable of in the present and the future. The telemarketing firms that have covered a lot of ground in terms of projects will be more capable of tackling new ones. Work experience is something that cannot be bought with money or technology. Find out what domains the firm has provided call center services in. Check if they have already worked in the domain you want them to. Similarly, find out if they are working for your business rivals! You would not want to hire a BPO service firm and then find a conflict of interest.

2. Financial Stability:  Researching into the financial stability of call center companies is always a wise idea. A financially stable call center will be able to hire the required manpower and also invest in proper BPO technology. The call center services provider needs to buy the latest gadgets and equipment as well if they are to provide you with world class telemarketing services. Such technological investments are necessary to take your business to the next level.

3. Manpower:  Call center companies are nothing but brick and mortar and equipment merely toys without a call center services team that can make use of the resources to turn your lead generation campaign into a success. Trained and qualified call center agents make the BPO firm what it is. When you hiring a partner for telemarketing, ensure that you have a skilled team on hands. These skills don’t just refer to the way of conducting sales lead generation. It also includes the soft skills that agents need in answering service and the likes

4. Expenditures:  Though it comes so low in my list of requisites for hiring call center companies, this becomes the deciding factor. Costs are very integral for a business firm because of the financial crunch and the inflation, not to mention the poor economy. The costs needed to get your call center services done should not bear down heavily on your core business areas. Before inking the deal you must also ensure that you have made the right choice. So do an expenditure analysis before going ahead.

Call Center Services – Building Solid Customer Loyalty

building customer loyalty brick by brickThe role played by customer is always important in establishing the position of a business establishment. Customers can highlight your profile to a position in a short duration only if your organization can fulfill their specific demands in a prompt manner. Call center services are primary need in today’s business competition and playing an important role in reducing some vital costs that are usually spent on infrastructure and human power.

Providing excellent services in the service industry can be a great challenge if you are unable to understand the psychology that rules the mind of customer. Therefore, to find out the extreme conditions that rule the business world, an effective campaign needs to be prioritized. This is possible only when your firm hires a call center to reach the target customers.

The role played by contact center services is always counted on top when understanding concept of customer behavior process. First of all, the organizations that cannot invest in the modern-day infrastructure and human resource can easily hire a call center on lease or on contractual basis. The business operations can vary and call centers can offer professional help by providing rich assistance right from customer handling process to any survey or transaction related matters. Call center professionals can handle customers which are sometimes tough to handle by employees of an in-house organization.

The flexibility of business can be increased if a proper call center takes care of your operation. A well-established BPO can easily serve the customers on a 24x7x365 basis. With this flexibility option, a firm can ensure that all their esteemed customers are well treated with any assistance starting from any assistance inquiry, order placement or any product/service related issue. Happy customers strengthen long business relationship.

Customer loyalty can automatically increase if a customer is provided assistance in any aspect that makes them satisfied. If call centre agent is striving hard to assist the customer to provide a help in survey, help-desk, product information, customer retention, management, appointment setting, etc. the customers will develop a feeling of trust and belief in the efforts they are showing. Business will definitely be in a proper flow with a subsequent rise in the customer base ratio.

The operational cost would be reduced to a greater percentage and the money spent on the other aspects of customer management can be well utilized for better options. Therefore, the demand of call centers are rising high and are evident that company following this business strategy is always playing a risk-free game in the era of cut-throat business.

KPO Services Advantages for Business

KPO services advantage for BusinessOutsourcing financial research, business intelligence and retail market analysis are the key objectives of Knowledge Process Outsourcing or KPO. Here work is primarily based on information with outsourcing to save costs. This has taken the tasks performed by companies to a more advanced and higher level service to resolve complex problems. However, in comparison the target=”_new” rel=”nofollow” Business Process Outsourcing Industry is still providing services for simple works like data entry, bookkeeping, data merging and more.

At present, the market analysis depicts that the share for KPO is about -3 billion and is expected to rise substantially to 10-12 billion by 2011. KPO provides services in many areas which include analytical services, pharmaceuticals, biotechnology and market research. A majority of the KPO service providing companies are located in India, Israel, China and Russia with expertise and skills in the field.

KPO Services:-

• Business and Market Research

• Pharmaceuticals and biotechnology

• Engineering design and development

• Animation and Design

• Medical Services

• Data Analytics

• Educational services

• Training and Consultancy

• Legal solutions

• Writing & Content Development

• Intellectual Property (IP) Research

• Network Management

• e-Marketing

• Retail Industry Benefits Of KPO

KPO companies emphasize on such employees that in-depth knowledge and have expertise in certain areas of the work. Most customers prefer focusing on specific services rather than those who provide a variety of IT, BPO and KPO services. Hence, it is important for KPO companies to develop skills in a particular area of work and specialize on it.

When using business Outsourcing services the primary advantage is a marked reduction in the costs. Over 40-60 percent expenses are reduced with outsourcing services which is quite a significant amount in the long term. KPO brings in several opportunities for a business to grow and expand in a short time. With strategic planning and skills workforce, a KPO team offers research and advice which allow small business services to rise in their industrial sector. They specialize in the field of work and are beneficial in providing innovative ideas for businesses to incur profit while promoting their products significantly.

KPO services allow interaction with some of the best brains in the field without necessarily having to hire them permanently. Businesses often do not obtain the desired expertise and skills in a particular job which can be resolved by incorporating KPO services with easier access to quality intellectuals. A good KPO service provider might be able to offer fast delivery for different modes like offshore and onshore. KPO allows organizations to come closer together and create a global business community.


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July 2011
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