Data breach call center getting high volume

The demand is high for answers at the call center set up for people whose personal data was left unprotected on a Texas Comptroller’s Office public server. Some people have reported waiting for as long as an hour before speaking to someone.

A message at the top of a dedicated website states: “We are currently receiving high call volumes. The maximum number of calls we can receive per day is 19,000. Our phone lines are open 24 hours a day at this time. If you have trouble getting through, please try your call again at a later time. Thank you for your patience.”

R.J. DeSilva, a spokesman for Comptroller Susan Combs, said people can get many of their questions answered on the website. They expected the high demand, which is why the call center will be available 24-hours.

Yesterday, Combs announced that the personal and confidential records of 3.5 million Texans had been parked on a publicly accessible server for about a year. The information comes from unemployment claimants and members of the Teacher Retirement System of Texas and the Employees Retirement System of Texas.

Everyone whose information was made vulnerable will be notified by letter. The mailing comes at a cost of $1.2 million DeSilva said. He didn’t immediately have the cost of the call center, which is being run by AT&T.

Source: Statesman


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