India Retains the #1 Spot in BPO industry Race Throughout the World

bpo services india is number 1 in world

Doomsday predictions about India slipping from its top position as the most attractive offshore-business destinations has been proved wrong by a recent survey conducted by management consulting company A.T. Kearney.

According to its Global Services Location Index (GSLI) report, India scores 7.01 overall, followed by China, Malaysia, Egypt and Indonesia in the top-5 destinations. Interestingly, the Philippines, which was considered a growing threat to India, has slipped two places to number nine in the rankings.

The consulting firm has not cited specific reasons for the drop in the rankings for Philippines but suggests that the impact of the financial crisis shook up the rankings though it had the least impact on India’s position at the top of the field.

India, China and Malaysia remained in the top three spots—positions they’ve occupied since the inaugural GSLI rankings in 2003. The consulting company cited a combination of human resources and low cost as reasons for this consistent ranking.

“While a sluggish recovery continues to create the kind of pressure for economies that drive business outsourcing, an increasingly complex global economic environment has led to major changes in the ranking of the most attractive offshoring destinations,” the Chicago, Illinois-based A.T. Kearney said in a statement.

Mexico is at sixth spot followed by Thailand and Vietnam. Of these, Vietnam has shown the strongest growth having outpaced the Philippines and 48 other countries in the rankings with a total score of 5.09 – a combination of individual scores in financial attractiveness, people skills and business environment.

While Thailand has taken up the seventh slot from the Philippines, Jordan which stood ninth in the last list has dropped to 22 in the overall ratings. Chile is the other country that dropped in the rankings, from eighth to tenth place.

It must be mentioned here that A.T. Kearney has given more weight to financial attractiveness, citing that “financial factors constitute 40% of the total weight in the Index…because cost advantage is typically the primary driver behind location decisions.”

In a statement, the company said financial attractiveness included costs in compensation of employees, rent and other infrastructure-related elements, and tax burden and other regulations, as well as of corruption.

BPO services india is the popular word now.


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