New Law Proposed for Call Centers

Call Center New Proposed Law

New Law

These days making one of those 800 (866, 877, 888) phone numbers can mean the caller is talking to someone ten blocks or 10,000 miles away. New York State Democratic Senator Charles Schumer is proposing a law that will require any company who transfers a call center or customer service call out of the United States to inform callers where the call is going and charge the company a fee for doing so.

In recent years there has been a trend for major companies to outsource call center and customer service calls to countries like India, South Africa, Indonesia, and the Philippines since workers in those countries will work for much lower wages than workers in the US. Senator Schumer would like to make it less profitable for those companies to outsource these jobs by charging the company who transfers the call 25 cents per call. Schumer also wants to force these companies to notify callers of the transfers.

By passing such a law, Schumer would not only like to make Americans better informed; he also hopes that the law will make it so that the companies will bring the call center jobs back to the United States.

Often times when people call the customer service department of a particular company, the caller is required to provide personal information for proof of purchase or service; and it is not uncommon for these callers to feel uncomfortable at best for giving out information that is not secured and can easily be used for identity theft.


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