Get Quality Offshore Call Center Services

Today, India has become the outsourcing hub of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Indian offshore call center providers to manage their critical but non-core processes. This strategy helps them strengthen their brands and better manage their reactions to changing market dynamics.

Indian call centers offer a wide range of services that suit diverse customer needs. Whether you want to offshore the handling of customer inquiry calls or are looking for a call center that acts as a technical helpdesk, Indian call center companies can provide a solution that takes care of your exact needs. With their focus on putting customers first, Indian call centers have made India a front-runner in the global outsourcing arena.

India – The ideal outsourcing location

India has extensive experience of working with diverse customers in different industries. Corporate giants in the United States, Europe, and Japan as well as many Fortune 500 companies are leveraging the expertise of Indian service providers to minimize costs without compromising on quality.

Offshore call center outsourcing to India offers the following benefits:-

> Time zone advantages – The difference in time zones between India and countries like the U.S. and U.K. makes India a great option for companies looking to provide their end customers with 24×7 customer support or helpdesk services

> A vast English-speaking population – India has a large pool of English-speaking professionals that can provide first-time resolution for customer calls

> Favorable government policies – The Government of India’s favorable policies have supported the growth of the IT enabled services (ITES) industry. Some of the positive steps taken by the government to underline this commitment are:

>> A separate Ministry of Information Technology was set up to expedite swift approval and implementation of IT projects and to streamline the regulatory process

>> Software Technology Parks (STPs) with state-of-the-art IT infrastructure and telecom facilities have been established. They provide a “single window clearance” for all regulatory compliance issues

>> 100% foreign ownership is permitted in the ITES industry unlike other sectors where foreign ownership is restricted

> Effective communication networks – Because of privatization and a drastic reduction in the tariff of basic telecom, cellular, and internet services, India enjoys an infrastructural advantage like never before. Global companies can leverage this to their advantage

> Access to leading practices – Indian offshore call center providers have the capability to provide a range of offshore call center services since they have exposure to working with clients in many different industries. They can give companies access to a specialized knowledge base

> Better resource allocation – Leveraging the expertise of Indian offshore call centers can help a company shift its focus from transactional activities and reporting to value-added business analysis

In this way, India has many advantages that help its offshore call centers provide cost-effective solutions to global organizations.

What can you outsource to India?

Indian offshore call centers provide a wide range of services, which can be customized to meet your unique requirements. These include:

Phone support services

Customer service

Pre-sales, post-sales, and order fulfillment

Technical support

Credit management services

Verification services

Telemarketing services

Email support services

Chat support services

Disaster recovery services

In this way, depending on your particular requirements, an offshore call center in India can provide a variety of solutions.


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February 2010
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