Call Center Solutions

Call Centers India (CCI) has a variety of call center solutions that meet the requirements of the operations of inbound call center, outbound call centers and call centers combined. Our solutions, to be based on open source technologies, offer the same features and functionality of proprietary platforms call centers, but at a fraction of the cost.

Our hosted solutions and customer premises have the following characteristics:

* Function of automatic call distribution (ACD) and interactive voice response (IVR), which make efficient operations and improve customer service.
* Marked predictive dialing modes, maximizing agent productivity and increase sales.
* Statistics live and historical reports for calls, agents, call queues, lists and campaigns.
* Quality assurance tools that include: call recording, call monitoring, and discontinuation whisper of announcement.
* Productivity tools for labor management.

Call Centers India (CCI) provides service in many countries. If your required good call center service requirement, we can offer a solution that meets your business requirements and technology budget.


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November 2009
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