New Generation Call Centers Required

It is time to implement the old vision of the win-win situation between customers and companies gain experience in practice. One possible approach to this is to transform the much reviled Call Center Customer Value Center.

Many call centers have been established only in the 90s in order to handle efficiently the customer. You could tell it. The pressure on the efficiency and thus on the costs, drove the waiting loop in the air, put on staff skills and their mood and did one thing not intended: to increase customer satisfaction. In the new millennium, the industry then spoke of contact centers and service centers that offer comprehensive services through various channels of contact. This has laid the foundation to develop from the call center as a cost factor to an internal service providers that have a significant contribution to corporate value creation. Now we are about to form real, developing Customer Value Center ‘to. What to do concretely?

Advertisements

0 Responses to “New Generation Call Centers Required”



  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




CCI Official Logo

Call Centers India - Offshore Services Provider

Partner Website

Call Centers India at Social Media

Call Centers India on FaceBookCall Centers India on Twitter Call Centers India on Linkedin

Subscribe Rss Feed

Call Centers India on Twitter

November 2009
M T W T F S S
« Oct   Dec »
 1
2345678
9101112131415
16171819202122
23242526272829
30  

%d bloggers like this: