New Generation Call Centers Required

It is time to implement the old vision of the win-win situation between customers and companies gain experience in practice. One possible approach to this is to transform the much reviled Call Center Customer Value Center.

Many call centers have been established only in the 90s in order to handle efficiently the customer. You could tell it. The pressure on the efficiency and thus on the costs, drove the waiting loop in the air, put on staff skills and their mood and did one thing not intended: to increase customer satisfaction. In the new millennium, the industry then spoke of contact centers and service centers that offer comprehensive services through various channels of contact. This has laid the foundation to develop from the call center as a cost factor to an internal service providers that have a significant contribution to corporate value creation. Now we are about to form real, developing Customer Value Center ‘to. What to do concretely?


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