Call Centers Abroad


There are many countries around the world such as Israel, India and the Philippines who have a skilled workforce that can handle the challenges of dealing with consumers in America and Britain. Many of these workers may have a degree, or have had a solid education in their country of residence, and are ready to work in call centers full or part time. These workers bring with them experience and many of them have worked similar jobs locally before joining the call center staff. Especially in countries like Israel, you can find many of the native English speakers and have the experience and talent to improve their teams. Many Israelis have resumes that equal their American or British counterparts, but have the advantage of working in an economy where the dollar is strong. Therefore, they are willing to work in an offshore telemarketing center and apply their abilities to reach customers worldwide. Call centers abroad are growing everywhere, it is likely that many workers have gained experience in their native countries with other companies and have a good call strategy and technique. It is not difficult to find a skilled workforce for overseas telemarketing.

But hiring abroad call center you must have eye on some points which can effect the work in many manners.

1.) Time Difference

2.) Cost Savings

3.) Presence on the outside of you company

4.) Low Maintenance

5.) Specialized Training

6.) Success of Call Center

7.) Workforce of Call Centers


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September 2009
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