Location of Call Center

There are more than two million customer service representatives working in call centers in the United States and that does not take into account all possible support and other employment centers. Throughout the world, more than four million jobs in the call center, many of which can be found in India, Canada, Africa, the United Kingdom and Philippines.

Call centers can be found in many large and medium-sized metropolitan areas in the United States. Jacksonville, Florida is home too many different types of call centers, such as those relating to the management of calls from mobile phones services, insurance, computer solutions, banking, and more. Many call centers are owned by the companies providing services, others hire an outside company that provides third-party solution to manage customers of other companies. This type of company hires the representatives and provides customer service, technical support, or whatever the particular need. The caller does not know whether they are indeed speaking with a representative from the company they are doing business with, or a third party acting for the company, but as far as customer service and satisfaction are concerned, customers should receive the same care regardless of the company that handles the call.


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