BPO pie to double by 2010

BPO Growth At PickBusiness Process Outsourcing (BPO) market share of Indian vendors are expected to nearly double by 2010, Information technology research and advisory firm Gartner said in report.

Reliable service delivery, continued acquisitions of Europe and North America-based shared service centres and revenue growth from continental Europe via partnerships with indigenous BPO providers would help Indian vendors grow, it said.

Call centers and analytics services will likely see higest growth, having the lowest entry barriers because relatively little technical or specific process expertise is required, Cathy Tornbohm, research vice president at Gartner said in the report.

The Indian vendors had more success in telecommunication, manufacturing, insurance and banking than in government and retail, it added.

Source –  Reuters


1 Response to “BPO pie to double by 2010”

  1. 1 mrred April 22, 2009 at 3:54 am

    Love this blog I’ll be back when I have more time.

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