Why BPO Employees Quit Their Jobs

It is true that now day’s employees are not working for salary because they want to relaxation in job. Most youngsters do not like joining the business process outsourcing (BPO) due to stress and health issue. BPO employees are quitting BPO job’s to get rid of the stress and strain at work place. Employees do not quit due to salary issues alone. They are least bother about the salary. All the companies are giving good salary.

Now companies are providing good services to fresher and experienced employees with openings with good salary. But preference of the employees now goes to the office where they should have some fun and entrainment for getting relaxation.In fact, stress and health weren’t even among the ‘top three’ factors for leaving a company.

Union Health Minister A Ramadoss recently called for a “health policy for the tech sector”, stating: “(BPO employees) have a sedentary lifestyle. They smoke, go for late-night parties, and even take drugs. Some get heart attacks in their mid-20s”

Employees are facing stress problem in BPO due to that their health is down. If customers are not getting comfort and the full relaxation in BPO companies then they quit the company. The good part is that if the industry is aware to checking indoor air quality to testing food in labs then it will be really.

Employees of Indian BPO firms, on the other hand, were overall content with their jobs in 2007, states the survey. They were satisfied with the job content, work culture, training, and appraisal.

However, it added that they were not satisfied with the image they were stuck with, and least satisfied with their salaries. The average salary hike in the BPO industry grew by 14.8 per cent only in 2007 as compared to an increase of 17.2 per cent last year.

The direct outcome of the fall in salary hike is the increase in attrition rates. The attrition rate went up to 20 per cent from 18 per cent in 2006.Hyderabad-based Brigade, for instance, appointed a chief fun officer to look into ways of ensuring low employee stress levels and keeping them highly motivated.The survey also revealed that while large firms ranked better in parameters like work culture and image, niche companies were better in terms of salary and job content. Now days all call center are providing the best service to employee to give them comfort and the satisfaction in job. The stress level is really sometimes very high but the companies are also focusing to reduce the stress on employees.


9 Responses to “Why BPO Employees Quit Their Jobs”

  1. 1 imran22 March 6, 2008 at 6:08 am

    I am impress to see this nice blog which is full of informations. I really want to encourage my friend to go for this blog to know more about the call centers.

    Good Job man!!!

    I.Kahan ( India)

  2. 2 K Kelvin March 6, 2008 at 10:34 am

    All things depends upon the health of the body.
    If health will be not good , we will not do the work properly


    As due to the stress by the company, employees are getting attacks of various diseases
    But various companies are also trying to remove the stress from the agents.

    Not upto the health but we should also take care about our character. It means we should be co-operative for each & every employee of the company as well as be helpful .

  3. 3 Rab Smith March 7, 2008 at 1:01 pm

    The BPO industry seems to booming and I fully agree that it’s going to do well for the economy for the next 20 years… The concern is today school pass outs are also looking at jumping into fast track cash making mode and join the BPO space. But people leave the BPO’s having some of the reasons like No growth opportunity/lack of promotion, For higher Salary, For Higher education, Misguidance by the company,Policies and procedures are not conducive, No personal life,Physical strains
    Uneasy relationship with peers or managers. I would like to know that those people who have no opportunity to earn money because of higher educations, no age limitations like teenagers who had passed schooling and they just see fast track cash making & want some changes in their life and more time Flexibility…. they are more prefer BPO companies and only the opportunity where they get earn more…. wht they do. Even after some time then they feel that there is no life, Stress of mind…. only a track of earn money.

  4. 4 Neek Freeman March 28, 2008 at 10:17 am

    I am Nick Freeman working in a Philippines call center as a CCR. I am talking about my situation in the company some times it was too hectic and speechless. But according to scenario you cant blame to any one. My company is working hard to reduce pressure during sift. i am enjoying I dont know about India.

  5. 5 Aiyana Moore April 8, 2008 at 11:32 am

    The direct outcome of the fall in salary hike is the increase in attrition rates. The Dataquest-IDC survey notes that nearly one-third of the employees said that salary was the most common reason for leaving a company.

  6. 6 Adithya June 10, 2008 at 9:49 am

    The situation of BPO secrors is worsen in 2008 when compared to 2007.
    Attrition rates might shoot up to 30% as Avg salary hike this year might be some where around 10%.Also situation of the employees with 2-3 yaer experiance is realy sad as they do not get expected hike since the salary level has been saturated and they do not have the required skill set to get out of the BPO industry n join some other industry.

  7. 7 javed September 29, 2009 at 4:46 am

    I want to quit my job at wns as there is nothing new to learn or gain rather than parroting the script day in and day out,I landed up here becoz of recession as I was working as a Assistant Manager – Consulting / Operation for a assessment company earlier,however now i m working as a call center agent.I cant take the travelling of 3 hrs every day and waiting for cab,stress.Please advice.

  8. 8 Jayanta Bhattacharjee May 20, 2010 at 11:51 am

    I have 16 years+ exposure at present I am in Sr. management in a reputed biz house, bt as the job is contractual, ending in May 2010. I wish to join BPO. What is the avg salary offered by Wipro, HCL or IBM in BPO segment in Kolkata?
    I wish to have reply from any experianced person so that I can plan my next move on that.
    Thanx & Regards

  9. 9 jaichand April 28, 2011 at 8:00 am


    I have worked with IBM’S uk process known as Virgin media, my experience was pathetic and painful, the call flow was too much and our managers use to gv us our first break only after 4 hours of shift, we were not even allowed to use the toilet or drink water, wish to complaint against them to human rights commission.

    IBM treates people like slaves.

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