Call Center Night Shift: Effects On Health

The call centers are really very exciting and give lot of comfort to employee. The employee of the call centers really enjoys the environment of the work. The night shift jobs will give the lot of freedom to the employees so they love to work in this shift. But here is important factor comes for the health that is night shift is not good for the heart. Sometime we are busy with the schedule work and couldn’t give much time to do the health based excursuses it may be you have heard about the bad effective on the heart while working in night at call centers.

Let me say differently: are night shift call center people at risk to heart attack or heart related problem more than day workers?  According to the study from the different sources, here we are providing some informative message for this topic.People who work nights are more prone to a dangerous heart condition – possibly because of the chronic stress caused by their work patterns. A research suggests that “employees who worked in day shifts are more safe then the night shift employees. The chances of heart attack are very high for the night shift employees few more reasons are lack of sleep, continue stressing etc, chronic stress is cited as the main reason.”  

The researchers say an irregular heartbeat can be an indicator a person will go on to develop more serious heart problems.Here, the question arises in our mind i.e. Why health problems occur for call center agents working in night shifts? Mostly it happens because human body’s natural circadian rhythms tell that the concerned person should not be working when he or she should take sleep. 

Many of our physical and chemical roles keep fluctuating during different times of the day. Take for example; let me tell you something about cortisol concentration which changes daily.  Cortisol is the most potent glucocorticoid produced by the human adrenal.This peaks during the morning hours when glucose is needed for activity and reaches its low point late in the evening. So the chances of heart attacks are very high in the morning time.It is important to take a proper rest while working in the night shift at call centers and we can avoid the heart attacks.

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10 Responses to “Call Center Night Shift: Effects On Health”


  1. 1 Kary Louis March 7, 2008 at 8:41 am

    Call Centers are a outsourcing resource where employees are getting much more comfort.

    As talking to the night shift at the call centers which effects on health is a right as it is unnatural condition for working but in the competitive era it does not matter as it is outsourcing center where customer needs help at any time.

  2. 2 mngela k March 28, 2008 at 4:54 am

    Sleep deprivation suffered by night shift caused by the constant need to change shift patterns, can kill over a number of years. Cumulative sleep loss especially from constant seven nights or longer shift working, can also seriously damage our health. It can also be responsible for chronic fatigue syndrome, gastro-intestinal problems, mental disorder, heart disease and possible reproductive problems if the night pattern goes on over a long time.
    As it is against of nature also as night is meant for sleeping only not for working.

  3. 3 Raghu June 20, 2008 at 10:34 am

    I am on a personal quest to search Blogs by BPO employees. I am one too so I want to see how my peers have to say on their journals. Have hit a few interesting ones and got a chance to know a few people too. Just ran across this new BPO Union blog while surfing. Seems like a great effort. What I particularly like about it is the very logical approach they have and they want to keep it online only. As a fellow employee I want to share with you – http://bpounion.wordpress.com. Worth a visit.

    Raghu

  4. 4 john January 23, 2009 at 3:08 am

    graveyard shift is normal to call center agents. you work at night and you sleep in the morning with no eating at all. this can cause ulcer for most of my friends are suffering as of this moment so we better maintain our diet every time!

  5. 5 Jane Goody April 24, 2009 at 11:26 am

    After reading through the article, I just feel that I really need more information on the topic. Can you suggest some more resources ?

  6. 6 Linda Goodwin October 2, 2009 at 10:55 pm

    I have worked in call centers off and on for quite a few years and find that they are not a comforting place at all! You get call after call after call. You’re like an actor, who after being verbally abused by a customer have to take the next call and not show that it has affected you at all, but inside, because we’re human you still are getting over that other call. I never realized how rude, and outright mean people can be. Yet I still have a love for people. It’s the companies who require idiotic sayings, time limits for calls, etc. that creates added stress. It’s bad enough that in some call centers your hours change everyday and your body is confused let alone the other stresses. Plus having schedules where you can be working 8 days in a row before getting a day off. I have no idea where all you other people work but welcome to reality. Large call centers are not good things.

  7. 10 APURV June 22, 2011 at 9:44 pm

    MY SHIFT START FORM 9:00PM TO 6:00 AM


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