What is Call Center ?

A call center is a central place or network of places where customer and other telephone calls are handled by an enterprise. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward those to someone qualified to handle them, and to log Calls.

A call centre is often operated through an extensive open workspace, with work stations that include a computer, a Telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centers, often linked to a corporate computer network, including mainframes microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Call centers are not what they used to be. Innovations in technology have turned yesterday’s call centers into today’s contact centers.

Call centers are usually used to cut costs to the company. Many different forms of call center software are available and they all have something unique about them. Inbound call centers are used by companies to handle calls coming in, and outbound call centers are used by companies as a way to reach potential customers.

Call Centers are used by mail-order catalog organizations, telemarketing companies Computer product helps desks, and any large enterprise that uses the telephone to sell or service products and services.

Call centers provide a variety of services to organizations and customers, for example, handling orders, complaints, providing technical support to customers, the use of call centers is increasing as businesses diversify and their products and services become more complex.

Call centers India is the one of the call center in India that provides, The one stop shop for call center needs. For telemarketing needs B2B or B2C. Want us to identify and evaluate suppliers for your company.

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1 Response to “What is Call Center ?”


  1. 1 kkhairat March 26, 2008 at 9:43 am

    The Call Centre (Communication Aids for Language and Learning) provides specialist expertise in technology for children who have speech, communication and/or writing difficulties. As well as it is a place where we interact with the customer as well as it is a service provider.

    Basically we are having two types of Call Center

    1) Inbound Call Center (Here we receive the calls of customer & answer their queries)
    2)Outbond Call Center (Here we call the customer and sell a product or create awarness about a particular product)


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